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      ABOUT CRS

FREQUENTLY ASKED QUESTIONS

How do I call GoAmerica CRS?

There are several ways to reach GoAmerica CRS.

It's simple and toll free. Our Relay Operators are available 24 hours a day, seven days a week.

  • TTY, VCO and HCO users call 866-735-2929
  • Voice users call 866-735-2922
  • Español (Voice, TTY and ASCII) users call 866-833-4703
  • Speech to Speech users call 866-854-7784
  • Computer /ASCII users call 866-735-0091 (8 bit, 0 parity, 1 stop bit, half duplex)
How do I reach GoAmerica CRS Customer Service?

Just dial 800-735-0193 TTY or 800-735-0373 voice. For your convenience, GoAmerica CRS Customer Service representatives are available 24 hours a day 7 days a week.

What's the charge for TTY calls?

Local calls using a GoAmerica CRS operator are free of charge. Calls outside your local calling area, outside the state of California or overseas, are billed at the rate charged by the long distance carrier you have chosen for your phone and/or TTY.

Can I make Directory Assistance calls using my TTY?

Yes. Simply contact a GoAmerica Relay Operator and let them know you want to place a directory assistance call. Keep in mind that your local phone company may charge you a fee for this service.

How do I make an international call?

If you are outside the U.S., simply dial the country code and then 1-514-850-6566.

Does GoAmerica offer other relay services that I can use?

Yes. Along with GoAmerica's full line of CRS services, GoAmerica offers a variety of communication services to deaf, hard of hearing and speech disabled person who has access to a computer and a high speed Internet connection.

To learn more, visit www.i711.com, www.IP-RELAY.com or visit www.hovrs.com.

What is the best way to reach help in an emergency?

To reach emergency personnel, dial 911 directly from your TTY. This will help to ensure that the 911 service providers can identify your location.

 



California Relay Service (CRS) is funded by the Deaf and disabled Telecommunications Program (DDTP),
a program of the California Public Utilities Commission.
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